guaranteed apostille service

Apostille Service

Guaranteed Apostille Service

Guaranteed Apostille Service

Thousands of customers trust us with the UK apostille service every year.

We guarantee to issue the apostille on your document or we refund the fee.

guaranteed apostille service

Why Customers Choose Us?

We believe our service is second to none. Our service is quick, ordering is simple and we are always on hand to provide you with support. That is why we offer the following commitments to back up our service.

Our Aims!

  1. We aim to answer your email as quickly as possible. In summer months, please call us for a fast answer to questions
  2. We aim to answer all telephone calls within 4 rings
  3. We aim to process all apostille orders within 1 to 2 working days

Our Guarantee To You!

We will issue an apostille on any genuine UK document. In the unlikely event that we are not able to issue an apostille on your document we will provide a refund for the apostille service and return your document to you.

Guaranteed Service

  • We will provide free advice to help you get the apostille
  • If there is a problem with your document we will try to resolve this
  • No quibble – your apostille or a full refund

1 to 2 Day Apostille Service

We will endeavour to dispatch your document on (normally before) the second full working day. First class mail should be delivered within 2 to 3 working days of posting. Airmail may take a few weeks depending on your location, but we do not recommend this for anywhere outside of Europe. DHL is next day for most North American and EU countries whilst other destinations are generally 2 to 3 days. It can vary by location!

We recommend all customers select return delivery by either Next Day Courier or DHL for quick, safe return of the document.

Our Service Explained

We do not hide behind false promises and small print, so the following information clarifies our 2 day service commitment to you.

The first working day will be the day the document arrives at our office before 10.30am. We will endeavour to complete any late arrivals in the same timescale but occasionally this may add one day.

If your document has not been certified by a solicitor or notary public then we may need to arrange for one of our solicitors to certify the document. This may add one day to the processing time depending on the time your document arrives (our solicitors may be in meetings with customers).

Working days are Monday to Friday. Saturday, Sunday and UK public holidays are not working days (our staff need some time off).

What Can Cause Delays

We aim to complete all orders in just 1-2 days! Around 98% of documents complete in 2 full working days from receipt in our office.

However, there are exceptions to this and occasionally documents can take a little longer. Delays are normally beyond our control, but you can help limit the chance of a delay to your order.

Below are some of the reasons your document may be delayed.

Avoid delays with your document!

Document Issues

  • Your document is not prepared correctly! This could include not being signed or an incorrect signature (e.g. it has a PP signature or it is signed in a firm’s name) not being dated, not including a correct certification.
  • The signatory on your document is not known to the FCDO. The FCDO keep an extensive database of signatures of thousands of solicitors, notaries public, doctors, registrars and government officials from which to verify signatures as being authentic. If the signature on your document is not on the database it can take several days for the FCDO to request this. This is common for medical notes in particular.
  • Document queries. We may need to raise questions with you and need replies to communication.
  • You provide a copy of a document that can only be processed as an original certificate.
  • Your document needs to be verified with the issuing organisation (e.g. employment letters, contracts, some academic certificates).

External Factors

  • The post does not arrive before 10.30am allowing us to get your document into that day’s processing.
  • If there is a problem with the FCDO completing an order or our courier has a delay attending the FCDO.
  • We are human. Our team work incredibly hard for you, but occasionally we have more orders than staff available.
  • If we experience an unexpected high volume of orders, it may be physically impossible to process all orders that day, adding just one more day to our service.